If you have a problem with your progress in Parallel Experiment, we may ask you to send us your save files. Here's where to find them on PC and Mac.

Only the host stores the save files. If you played together, the save files are on the device of the player who hosted the game, not on their partner's.

Parallel Experiment supports Cloud Saves on all platforms. Your progress is backed up online automatically, so when you play on a new device or reinstall the game, it should come back on its own. On iPhone, iPad and Android you can't open the save files directly, so Cloud Saves are the way to keep your progress safe there.

Windows

The save files are in this folder:

C:\Users\<YourUserName>\AppData\LocalLow\Eleven Puzzles\Parallel Experiment\PESaves

The AppData folder is hidden by default. The easiest way to get there is to open File Explorer, paste the path below into the address bar and press Enter:

%USERPROFILE%\AppData\LocalLow\Eleven Puzzles\Parallel Experiment\PESaves

Mac

The save files are in this folder:

~/Library/Application Support/Eleven Puzzles/Parallel Experiment/PESaves

The Library folder is hidden by default. To open it, go to Finder, choose Go → Go to Folder… (or press Shift + Command + G), paste the path above and press Enter.

Inside the PESaves folder you'll find files such as save1.save, save2.save and save3.save.

Sending us your save files

Compress the PESaves folder into a ZIP file and send it to support@elevenpuzzles.com, together with a short description of the problem.